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Debt Recovery in South Africa

Recovering debts owed to your business or school can be a difficult process, unless you have a skilled and experienced team at your side. Indeed, the laws and regulations around debt recovery in South Africa have evolved so much in recent years, that it has become a highly specialised field. 

 

This is especially true for institutions such as schools, that face more than a few challenges when it comes to managing their debtors. Not only do schools have many accounts to track and ensure due payment, but they also operate according to strict regulations. 

 

With that said, whether your business only deals with one overdue debt at a time or dozens, the risk that this poses to your cash flow is significant. It pays to remember that managing your company’s debtor risk is not only about successful collections when they do not pay, but also drafting good contracts and recognising red flags before troubles start. With that in mind, having a longstanding relationship with a good debt attorney is key to making sure that the risk of not recovering outstanding money is always at a minimum.

Our Debt Recovery Team

The Jonker Vorster team have been working with schools and levies since 2002, along with a focus on commercial collections.

 

Our collections department is dedicated to recovering owed funds with the necessary insight and awareness. Indeed, understanding that mutual respect between parties goes hand in hand with successful collections. Whether it's commercial collections, outstanding levies, or school fees, we handle it all.

 

Our team of professionals take a hands-on approach and work hard to stay at the top of their game. They are skilled at building good relationships, negotiating quality payments, and using technology to contain collections issues before they become bigger problems. 

 

With a long list of satisfied clients that include Mafadi Property Management, Residentia Property Management, MACSteel SA, Rustenburg High School, Wynberg Boys & Girls High School, St Cyprians, and Pretoria Girls High School, and many more high value schools and commercial clients you can bet our team has proven itself as one of the best in the industry. 

How Jonker Vorster Attorneys can assist you with debt recovery matters

Jonker Vorster Attorneys has spent the last two decades innovating in the field of debt recovery, and we are proud to be able to call ourselves the market leader in this discipline. If you want to ensure that your business or school has the cash flow it needs to survive, we are here to help. Our debt collection attorneys can assist in collecting on outstanding funds, setting up debt payment plans, and escalating matters of outstanding debt on your behalf. We are dedicated to collecting quickly and at the lowest possible cost to you. Our vast specialist experience also makes us the first stop for homeowners associations, sectional title management agencies and schools. 

 

Because we are a fully-fledged law firm, we are in a position to not only offer the same type of services as a call centre or collection agency, but to also execute formal legal proceedings - which is an absolutely invaluable tool in the debt recovery process.

  • What are the most important aspects I should know about the transfer of property as a buyer or seller?
    The property transfer process in South Africa involves several steps, typically managed by a conveyancer (a specialiSed property lawyer). Here’s a detailed overview of the process: Offer to Purchase or Sale Agreement - The process begins when a buyer makes an offer to purchase a property. This offer, once accepted by the seller, becomes a legally binding sale agreement. Bond Approval (if applicable) - If the buyer requires a mortgage bond (loan) to finance the purchase, they must apply for and secure bond approval from a financial institution. Appointing a Conveyancer - The seller usually appoints the conveyancer, who will handle the legal transfer of the property. However, the buyer also has the right to appoint their own conveyancer for added security and clarity. Drafting of Documents - The conveyancer drafts the necessary documents, including the Deed of Sale and property transfer documents. Both the buyer and the seller must sign these documents. Compliance Certificates - The seller must provide compliance certificates, including electrical, water, gas, and, in some regions, beetle infestation and plumbing certificates, ensuring the property meets legal standards. Payment of Transfer Duty - The buyer is responsible for paying the transfer duty to the South African Revenue Service (SARS). This is a tax levied on the transfer of property and must be paid before the transfer can be registered. Municipal Rates Clearance Certificate - The conveyancer obtains a rates clearance certificate from the local municipality, confirming that all municipal rates and taxes have been paid up to date. The municipal rates are payable by the Seller. Lodgement in Deeds Office - Once all documents are signed and compliance certificates are obtained, the conveyancer lodges the documents at the Deeds Office for registration. This includes the transfer documents, the original title deed, and the bond documents (if applicable). Deeds Office Examination - The Deeds Office examines the documents to ensure they are correct and comply with legal requirements. This process typically takes 7 to 10 working days. Registration - Upon successful examination, the property is registered in the buyer's name. The buyer's mortgage bond (if applicable) is also registered simultaneously. The seller receives the proceeds of the sale after the conveyancer deducts any outstanding amounts, such as the seller's bond and conveyancing fees. Delivery of Title Deed - The new title deed, now reflecting the buyer as the registered owner, is delivered to the buyer or their bank (if a mortgage bond was registered). Key Points to Note: The most important factors that you should always keep in mind during the property transfer process are the costs involved, the time frame, and the role of the estate agent. Looking at the costs, always remember that the buyer usually bears the costs of the transfer, including transfer duty, conveyancing fees, and bond registration costs (if applicable). The seller pays for the compliance certificates and estate agent’s commission. In terms of time, you can expect the entire process to take anywhere from 6 to 12 weeks, depending on various factors like the speed of bond approval, municipal efficiency, and Deeds Office processing times. Lastly, it is worth knowing that, while they aren’t legally required, good estate agents can play a very useful role in the process - they are skilled at facilitating the process by connecting buyers and sellers, negotiating terms, and assisting with documentation. Overall, the property transfer process in South Africa is thorough and involves multiple steps to ensure legal compliance and protect the interests of both parties involved in the transaction.
  • How long does the transfer of immovable property take after lodgement?
    This process typically takes 7 to 10 working days after the title deed is lodged. During this time, the deed will be verified and the Registrar of the Deeds Office will sign off on the lodgement. However, this process can get delayed if issues arise - which is why it is always a wise choice to have a good property lawyer in your corner. Some of the most common reasons that a transfer can be delayed are missing title deeds, an incomplete Deed of Sale, buyers or sellers dragging their feet in signing transfer documents or providing their FICA documentation.
  • Which documents do I need to sell an immovable property in South Africa?
    Selling a property in South Africa requires various documents to ensure the process is legally compliant and smooth. Here’s a list of the essential documents needed: Identity Documents - Copies of the seller’s and buyer’s identity documents (ID or passport). Proof of Address - Recent utility bill or another document that verifies the seller’s and buyer’s current residential address. Title Deed - The original title deed of the property. If the property is still bonded, the title deed will be with the bank, and the conveyancer will obtain it. Offer to Purchase/Sale Agreement - A legally binding document signed by both the seller and the buyer outlining the terms and conditions of the sale. Compliance Certificates - Electrical Certificate of Compliance that certifies that the property’s electrical installations meet safety standards, Water/Plumbing Certificate to ensure that the property’s plumbing is sound and free from leaks, Gas Certificate is required if there are gas installations on the property, Beetle Certificate in some regions, particularly coastal areas, a beetle clearance certificate is necessary, Electric Fence Certificate if the property has an electric fence, a compliance certificate is required. Rates Clearance Certificate - Obtained from the local municipality, confirming that all municipal rates, taxes, and services have been paid up to date. Homeowners Association Consent (if applicable) - If the property is in a complex or estate managed by a homeowners association, written consent from the association is required. Levy Clearance Certificate (if applicable) - If the property is part of a sectional title or a complex, a levy clearance certificate from the body corporate or managing agent is necessary, confirming all levies are paid. Bond Cancellation Figures (if applicable) - If there is an existing mortgage bond on the property, the seller needs to obtain cancellation figures from the bank, indicating the amount required to settle the bond. Special Power of Attorney (if applicable) - If the seller cannot be present to sign documents, a special power of attorney may be granted to someone else to sign on their behalf. FICA Documents - Financial Intelligence Centre Act (FICA) compliance documents, including proof of identity and address, for both the seller and the buyer. Other documents you may need to finalise a property transfer: While the above are all of the documents that you definitely need when selling a property, there are two more that you may need to include in certain circumstances. These are the estate agent’s mandate and documents related to non-resident sellers. Firstly, if your property is sold through an estate agent, the seller must provide the agent’s mandate, authorising them to sell the property. Next, if a seller is not a South African resident, there will be some additional documents (such as a tax clearance certificate from SARS) that need to be included. In either case, a property lawyer can help you to demystify all of the compliance requirements.
  • What are the legal fees and other costs of transferring a property?
    Understanding the costs involved in transferring a property and budgeting for them is essential to ensuring that the process goes smoothly. In short, if you’re a buyer, you are responsible for paying the conveyancing fees, bond registration fees, transfer duty, Deeds Office fees, pro-rata rates and taxes. The seller of a property pays for the rates clearance certificate, levy clearance certificate, compliance certificates, bond cancellation fees and the estate agent’s commission. Let’s look at these fees in more detail: Legal Fees: Conveyancing Fees - These fees are paid to the conveyancer (property lawyer) for handling the legal aspects of the property transfer. The fee amount is usually calculated on a sliding scale based on the property's purchase price. The Law Society of South Africa provides recommended fee guidelines, but these can vary. Bond Registration Fees (if applicable) - If the buyer is taking out a mortgage bond, there are additional legal fees for registering the bond. These fees are also on a sliding scale based on the bond amount. Other Costs: Transfer Duty - A tax levied by the South African Revenue Service (SARS) on the transfer of property. The amount depends on the purchase price of the property and follows a progressive rate structure. Properties below a certain threshold are exempt from transfer duty. Deeds Office Registry Fees - Fees payable to the Deeds Office for the registration of the property transfer. These fees are based on the purchase price of the property. Rates Clearance Certificate - The cost of obtaining a rates clearance certificate from the local municipality, confirming that all municipal rates and taxes are paid up to date. This is typically paid by the seller. Levy Clearance Certificate (if applicable) - If the property is part of a sectional title scheme or estate, a levy clearance certificate from the body corporate or homeowners association is required, confirming that all levies are paid. The cost is usually borne by the seller. Compliance Certificates - Costs for obtaining various compliance certificates, including Electrical Certificate of Compliance (Valid for two years), Water/Plumbing Certificate ( In regions where required), Gas Certificate (If gas installations are present), Beetle Certificate ( In some coastal areas), Electric Fence Certificate (If applicable). Bond Cancellation Fees (if applicable) - If the seller has an existing mortgage bond, there are fees for cancelling the bond. These fees are paid to the existing bondholder (bank). Pro-rata Rates and Taxes - The buyer may need to reimburse the seller for any municipal rates and taxes paid in advance, calculated on a pro-rata basis. Estate Agent’s Commission (if applicable) - If the property is sold through an estate agent, the seller pays the agent’s commission, typically a percentage of the sale price. The rate is usually negotiable and agreed upon in the mandate.
  • Can your landlord or municipality cut off your water supply?
    In South Africa, a lessor (landlord) cannot legally cut off a tenant’s water supply as a means of enforcing payment of rent or for any other reason. Doing so would be a violation of the tenant's rights and is considered an illegal eviction. The Rental Housing Act (no.50 of 1999) protects tenants from unfair practices by landlords. Specifically, it prohibits a landlord from terminating services such as water and electricity without following due legal process. Disconnecting the water supply also violates your constitutional right guaranteeing access to sufficient water. If you believe that your landlord is engaging in unfair practices to force payment, raise rent or impose penalties, your best move may be to lodge a complaint with the Rental Housing Tribunal. This is a free service available to both tenants and landlords.
  • What steps can you take when a landlord cuts off your water supply?
    In summary, a landlord in South Africa cannot legally cut off a tenant’s water supply. Doing so is illegal and can be addressed through the Rental Housing Tribunal or legal action. Tenants have the right to access essential services and are protected under the law from such unfair practices. Landlords must follow proper legal channels to address issues related to rent and tenancy agreements. If your water supply does indeed get cut off, there are some vital steps that you could take to protect your rights. Firstly, communication is key. Immediately inform the landlord in writing that the disconnection of water is illegal and request the reconnection of the service. If you have communicated the problem and the landlord still hasn’t restored your water supply, your next step will be to involve the Rental Housing Tribunal. File a complaint with the local Rental Housing Tribunal. The Tribunal has the authority to mediate disputes between landlords and tenants and can order the reconnection of services. Next, you have the option of legal action. Seek advice from an attorney or a legal aid organisation. A court can grant an urgent order to restore the water supply. As a last resort, you can also ask for police intervention. In some cases, reporting the matter to the police may help, as cutting off essential services can be seen as a form of harassment or illegal eviction. With that said, it is also important to remember that the landlord also has certain rights if there is a dispute over matters such as outstanding rent. If a tenant fails to pay, they must follow a legal eviction process. This includes serving a notice to the tenant and obtaining a court order for eviction if the issue is not resolved. The landlord can also implement debt recovery proceedings, which is a legal avenue to recover unpaid rent. This may involve issuing a summons for arrears and obtaining a judgement against the tenant. Of course, there is also a more collaborative approach that the landlord could choose. They may opt to resolve the matter through Communication and Mediation with the tenant to resolve disputes amicably before escalating to legal action.
  • What is the difference between a sectional title scheme and a homeowners association and how are they regulated?
    A sectional title scheme involves ownership of individual units and shared ownership of common property, regulated by the Sectional Titles Act. A homeowners association governs a residential estate where homeowners own their properties and share common facilities, regulated by their constitutions and the Companies Act.
  • What should I know about buying a property that has tenants?
    Purchasing a property with existing tenants can be advantageous but requires careful consideration of several factors. In South Africa, the legal principle "huur gaat voor koop" ensures that existing leases take precedence over the sale, meaning that as the new owner, you must honour the current lease agreements until they expire. This includes respecting the agreed-upon terms for rent, maintenance responsibilities, and any other conditions stipulated in the lease. It is essential to review these lease agreements thoroughly and possibly consult with an attorney to understand all legal obligations and potential issues. Moreover, it is beneficial to assess the reliability of the tenants and their history with the property. Meeting the tenants can provide insights into their intentions regarding lease renewal and their treatment of the property. Additionally, you should ensure that the transfer of the tenant's deposit and any maintenance responsibilities are clearly defined. In case of any disputes or if the tenants refuse to vacate after the lease ends, legal proceedings may be necessary, which can be time-consuming and costly​.
  • What should I know about buying a sectional title property?
    When purchasing a sectional title property in South Africa, you are buying an individual unit within a larger complex or development, along with a share of the common property. It is crucial to understand the role of the body corporate, which manages the common property and enforces rules and regulations. Before buying, review the body corporate's financial health, including their budgets, financial statements, and any outstanding levies. This will help you gauge potential future financial obligations and ensure that the property is well-managed. Additionally, familiarise yourself with the rules and regulations set by the body corporate, such as those regarding alterations, pets, and the use of common areas. These rules can significantly impact your lifestyle and should align with your expectations. Understanding any special levies for upcoming maintenance projects is also important as these can affect your financial responsibilities. Consulting with a property attorney can help you navigate these documents and protect your interests during the purchase process​.
  • What should I do if a seller hasn’t disclosed a major defect?
    If you discover a major defect in a property after purchase that was not disclosed by the seller, you may have legal recourse under South African law. The Consumer Protection Act mandates that sellers must disclose any known defects in the property. If the seller failed to disclose a defect that they were aware of, you may be entitled to compensation or, in severe cases, the option to cancel the sale. This depends on the nature of the defect and the terms outlined in your purchase agreement. Upon discovering the defect, document it thoroughly and seek a professional assessment to determine its extent and impact. Notify the seller in writing, detailing the defect and requesting a resolution. If the seller does not respond satisfactorily, you may need to consider legal action. Consulting with a property attorney can help you understand your rights and the appropriate steps to take, whether negotiating with the seller or pursuing a legal claim to resolve the issue​.
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